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  /  Panel Discussion: The Post-Purchase Experience

Panel Discussion: The Post-Purchase Experience

The world is feeling slightly out of control at the moment. Some online businesses are flourishing and others are struggling. Many online sellers say they are experiencing a period of sales reminiscent of peak holiday season, all while searching for ways to meaningfully address myriad customer concerns prompted by this ongoing pandemic.

Join our panel as they discuss the importance of optimizing the post-purchase customer experience with relevant, transparent, and helpful communication.

We will cover:

  • The importance of maintaining clear and concise communication with your customers 
  • How to avoid negative reviews 
  • Staying true to your product and brand 

Session Leader

Alissa Dunbar

Alissa Dunbar // Miva, Inc